Enrichment: Journal of Multidisciplinary Research and Development

The Effects of Compensation, Career Development, and Transformational Leadership on Job Performance, with Job Satisfaction As An Intervening Variable, in The F&B Industry

Ruhul Atsagifah, Corry Yohana, Christian Wiradendi Wolor — Fri, 31 Jul 2026 00:00:00 +0000

Employee job performance is a critical factor in determining organizational sustainability, particularly in the food and beverage industry, where employees face high work demands, operational pressures, and dynamic business environments. Non-operational employees play an important role in supporting organizational effectiveness through administrative management, financial control, human resource management, and operational coordination. However, PT XYZ continues to face challenges related to employee performance achievement, work productivity, target completion, and cross-functional coordination. Therefore, this study aims to examine the effects of compensation, career development, and transformational leadership on job performance, with job satisfaction as an intervening variable among non-operational employees in the food and beverage industry. This study employed a quantitative approach using a survey method. The research sample consisted of 220 non-operational employees of PT XYZ selected through proportional sampling. Data were collected using questionnaires with a five-point Likert scale and analyzed using Structural Equation Modeling (SEM) with the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The results indicate that compensation, career development, and transformational leadership have positive and significant effects on job satisfaction and job performance. Furthermore, job satisfaction has a positive and significant effect on job performance and successfully mediates the relationships between compensation, career development, and transformational leadership and employee performance. These findings highlight that effective compensation systems, structured career development opportunities, and transformational leadership practices are essential strategies for improving employee satisfaction and performance. This research contributes to the human resource management literature by demonstrating the mediating role of job satisfaction in explaining how organizational factors enhance employee performance in the food and beverage industry.

Human Resource Development Strategy and Institutional Capacity for Enterprise Development in Timor-Leste: A Case Study of IADE

João Lino Guterres — Sat, 04 Jul 2026 00:00:00 +0000

Human resource development (HRD) has become a central issue in enterprise development, particularly in developing and post-conflict economies, where business growth is often constrained by limited managerial capacity, weak entrepreneurial skills, and insufficient institutional support. This study examined how HRD strategy and institutional capacity support enterprise development in Timor-Leste through a case study of the *Instituto de Apoio ao Desenvolvimento Empresarial* (IADE). Using a qualitative single-case study design, data were collected through semi-structured interviews, observation, and document analysis. The findings showed that IADE’s HRD strategy functioned as both an internal capacity-building mechanism and an external enterprise support instrument. IADE supported entrepreneurs through training, mentoring, consultancy, business assistance, incubation services, business registration support, and promotional activities. However, the effectiveness of these programs was constrained by limited staff development, insufficient budget allocation, a shortage of qualified trainers, and weak post-training monitoring systems. The study also found that enterprise development outcomes depended not only on the availability of training programs but also on staff competence, trainer availability, continuity of mentoring, and entrepreneurs’ managerial commitment. This study contributes to the HRD and enterprise development literature by highlighting the role of public institutional capacity in supporting enterprise development in resource-constrained, post-conflict economies.

Interoperability Evaluation of BIM Data Transfer from Autodesk Revit to Robot Structural Analysis

Sat, 04 Jul 2026 00:00:00 +0000

The implementation of Building Information Modeling (BIM) in the construction industry demands efficient information integration across different disciplines. The integration between structural models and finite element models (BIM-to-FEM) has become crucial for data integration in structural analysis and modeling. The workflow from modeling to integration has a significant impact on the quality of the model output. This study aims to evaluate the level of interoperability in one-way data exchange from Autodesk Revit to Autodesk Robot Structural Analysis Professional (RSA) using the native API (Application Programming Interface) integration method. Testing was conducted through a case study involving the modeling of a multistory reinforced concrete building, with test parameters encompassing geometric consistency, material and section properties, structural connectivity, loading information, boundary conditions, and data loss. The evaluation results indicate that all data exchange indicators were fundamentally transferred successfully, achieving a 100% parameter accuracy rate. Nevertheless, this workflow does not run fully automatically and still requires significant manual adjustments and rework related to structural engineering logic. This study formulates standardized preprocessing steps to minimize misinterpretation errors before structural analysis computation is executed.

Minimizing Production Defects in Bolts Using The Economic Production Quantity (EPQ) Method at PT. Platindo Makmur Sentosa

Yordan Prayoga — Thu, 23 Jul 2026 00:00:00 +0000

Product defects in the manufacturing industry remain a critical challenge because they affect production efficiency, operational costs, and customer satisfaction. PT. Platindo Makmur Sentosa, a bolt manufacturing company, faces challenges related to high defect rates, inefficient production planning, and difficulties in determining optimal production quantities. This study aims to identify the causes of bolt production defects, evaluate the production process, and determine the economical production quantity using the Economic Production Quantity (EPQ) method to minimize defects and improve production efficiency. This research employed a descriptive quantitative approach supported by direct observation, interviews, production data collection, and literature reviews. The analysis was conducted through defect identification, Pareto analysis, Fishbone Diagram analysis, and EPQ calculations based on production data from October to November 2023. The results showed that the main causes of defects were associated with human factors, materials, methods, machinery, and environmental conditions. The highest defect contributions were found in the FH 12×3 ZINC and TSAK 8×2.1/2 ZINC bolt types. The implementation of the EPQ method reduced production setup frequency and significantly decreased defect rates. For FH 12×3 ZINC bolts, defects decreased by 494 grams (25%), while TSAK 8×2.1/2 ZINC bolts experienced a reduction of 522 grams (45.5%). In conclusion, the EPQ method effectively optimizes production quantities, reduces defects, and improves operational efficiency. The company is recommended to implement structured production planning, conduct regular machine maintenance, and provide operator training to sustain continuous quality improvement.

The Integration of Deep Learning into Islamic Education to Strengthen the Religiosity of Muslim Students at Lirung Inpres Public Elementary School within the Framework of Islamic Education

Kasmawati, Sitti Jamilah Amin, St. Aminah , Firman , Fidrayani — Wed, 22 Jul 2026 00:00:00 +0000

Islamic Religious Education (Pendidikan Agama Islam [PAI]) in Muslim-minority areas requires a pedagogical approach that fosters students’ understanding, internalization, and application of Islamic teachings. This study examined the integration of Deep Learning as a pedagogical approach rather than as computer technology or artificial intelligence, emphasizing mindful, meaningful, and joyful learning. The novelty of the study lies in linking this pedagogical approach to the development of Muslim students’ religiosity in a minority context. Specifically, the study analyzed the implementation of PAI instruction, students’ religiosity, the approach’s impact on each dimension of religiosity and Islamic identity, and the factors supporting and constraining its implementation. This study employed a qualitative approach using an intrinsic case study design. Informants were selected through purposive sampling and included the principal, the PAI teacher, and Muslim students. Data were collected through interviews, observations, and document analysis and were analyzed using the Miles and Huberman interactive model, consisting of data reduction, data display, conclusion drawing, and verification. The trustworthiness of the data was enhanced through source and method triangulation, member checking, and the use of reference materials. The findings showed that: (1) PAI instruction integrated mindful, meaningful, and joyful learning through reflective questions, connections to students’ lived experiences, stories, videos, quizzes, games, and reflective activities; (2) students’ religiosity was reflected in the dimensions of religious belief, worship practices, religious experience, religious knowledge, and religious behavior; (3) the approach strengthened students’ beliefs, promoted consistent worship practices, fostered positive religious experiences, enhanced religious knowledge, encouraged religious behavior, and reinforced students’ confidence in maintaining their Islamic identity; and (4) implementation was supported by the principal’s leadership, parental support, teacher competence, learning media, worship facilities, a tolerant school environment, and students’ enthusiasm, but was constrained by unreliable electricity, limited internet access, inadequate facilities, variations in students’ religious competence, limited parental guidance at home, and the challenges associated with the Muslim-minority context.

The Relationship Between Traffic Characteristics on Road Segments in Commercial Areas (Case Study: Basuki Rahmat Street, Palu City)

Hadi Parnanto Yunus, Taslim Bahar, Ratnasari Ramlan — Wed, 22 Jul 2026 00:00:00 +0000

Commercial areas generate substantial traffic movements that influence traffic flow characteristics on urban roads. Basuki Rahmat Street in Palu City is one of the city's primary commercial corridors, experiencing increasing traffic activity that affects the relationships among traffic volume, speed, and density. This study aimed to analyze the relationships between traffic volume and speed, traffic volume and density, and speed and density, as well as to determine the most appropriate traffic flow model for Basuki Rahmat Street, Palu City. Traffic volume and speed data were collected through field surveys conducted during peak periods and were analyzed using the Greenshields, Greenberg, and Underwood traffic flow models. Road performance was evaluated in accordance with the Indonesian Road Capacity Guidelines (Pedoman Kapasitas Jalan Indonesia [PKJI]) 2023 using road capacity, degree of saturation, and Level of Service (LOS) indicators. The results indicated that the peak traffic volume reached 1,015 passenger car units (pcu)/hour, while the road capacity was 5,630.4 pcu/hour, with a degree of saturation of 0.18, corresponding to Level of Service (LOS) B, which indicates stable traffic flow conditions. The analysis of traffic flow characteristics showed that increases in traffic volume and density resulted in a reduction in vehicle speed. Among the three traffic flow models evaluated, the Greenshields model provided the closest representation of the observed traffic conditions and the PKJI 2023 parameters, with a maximum traffic volume of 1,505.51 pcu/hour, an optimum speed of 57.96 km/h, and a traffic density of 28.98 pcu/km. Therefore, the Greenshields model was identified as the most appropriate model for describing the traffic flow characteristics of the commercial corridor along Basuki Rahmat Street, Palu City.

A Cost Calculation Framework for Fuel Transport Tariffs Using Multi-Vessel Waterway Operations in Remote and Underdeveloped Areas of Indonesia

Lutfi Bahroni, Alvian Pratama, Very Aryanto — Thu, 30 Jul 2026 00:00:00 +0000

Fuel distribution in remote and underdeveloped regions of Indonesia faces significant challenges due to complex geographical conditions, diverse transportation modes, and inconsistent tariff calculation mechanisms. These challenges may affect the efficiency, transparency, and sustainability of the national fuel supply system, particularly within the BBM Satu Harga program. This study aimed to develop a standardized cost calculation framework for fuel transportation tariffs using multi-vessel waterway operations to support more accurate, equitable, and risk-based tariff determination. The research employed a mixed-method approach combining qualitative and quantitative methods through regulatory analysis, field data collection, route identification, cost component assessment, and simulation modeling. Data were obtained from service providers, operational regions, and relevant institutional sources, followed by the development of a Microsoft Excel-based tariff calculation framework. The results showed that the proposed framework successfully integrated six major cost components, including vessel costs, own-use fuel consumption, packaging, human resources, administrative and certification costs, and overhead expenses. The framework also incorporated load factor mechanisms, route-based adjustment factors, and safety incentives to accommodate operational risks and geographical variations. Simulation results across several regions demonstrated that the proposed tariffs were generally consistent with existing contract tariffs, while differences were primarily attributed to incomplete cost structures, negotiation-based pricing, and variations in vessel specifications. This study concluded that the developed framework provided a comprehensive and transparent approach for standardizing fuel transport tariffs and improving distribution efficiency in remote areas of Indonesia.

The Narrative Paradigm in TikTok Content: A Case Study of @Harbie16’s Storytelling Strategy in Reconstructing the Image of a Quiet Restaurant

Angeline Erita Christiani Ngantung, Fabianus Fensi — Tue, 28 Jul 2026 00:00:00 +0000

The rapid development of social media, particularly TikTok, has created new forms of digital communication where storytelling serves as a primary means of building emotional engagement and shaping audience perception. A compelling phenomenon is the emergence of content that elevates quiet, empty restaurants and transforms them into narratives rich with values of struggle, hope, and perseverance. The TikTok account @harbie16 consistently employs storytelling to convey narratives about less-popular restaurants, potentially reshaping their public image. This study aims to analyze the narrative elements used in @harbie16's TikTok content, understand the role of storytelling strategies in reconstructing the image of a quiet restaurant, and examine audience interpretations of the conveyed narrative. This research employed an interpretive paradigm with a qualitative approach and a case study method. The primary theoretical framework is Walter Fisher's Narrative Paradigm, specifically the concepts of narrative coherence and narrative fidelity. Data collection was conducted through digital observation of TikTok content, documentation, and analysis of audience responses in the form of comments and other digital interactions. The findings reveal that storytelling, built through elements of characters, conflict, storylines, and solutions, creates coherent and high-fidelity narratives that are well-received by the audience. The narratives play a significant role in shifting negative perceptions of quiet restaurants into a more positive image by forming new meanings based on empathy and shared social experience. This research contributes to the development of digital communication, storytelling, and narrative paradigm studies, and serves as a reference for business actors and content creators in building an image through social media.

An Analysis of The Role of Affective Organizational Commitment in Mediating The Effects of Perceived Organizational Support and Motivation on Organizational Citizenship Behavior (A Case Study At The Ministry of Foreign Affairs)

Dewi Praptiwi, Corry Yohana, Agung Wahyu Handaru — Fri, 31 Jul 2026 00:00:00 +0000

The gap in employee fulfillment among functional and executive positions at the Ministry of Foreign Affairs, along with the results of preliminary research, indicates suboptimal levels of organizational support, motivation, and employee participation. This study analyzes the role of Affective Organizational Commitment (AOC) in mediating the effects of Perceived Organizational Support (POS) and motivation on Organizational Citizenship Behavior (OCB) among civil servants at the Ministry of Foreign Affairs. A survey of 341 civil servants selected through proportionate stratified random sampling was analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The outer model evaluation results showed that all indicators were valid and reliable (loading factors ranging from 0.716 to 0.840; Average Variance Extracted values ranging from 0.564 to 0.597; and Cronbach’s Alpha and Composite Reliability values above 0.70). The bootstrapping results demonstrated that POS and motivation had positive and significant effects on AOC (path coefficients of 0.426 and 0.394, respectively) and OCB (path coefficients of 0.191 and 0.288, respectively). Furthermore, AOC had a positive and significant effect on OCB (path coefficient = 0.407), representing the largest direct effect in the model. AOC was also found to significantly mediate the effects of POS (0.173) and motivation (0.161) on OCB, resulting in the acceptance of all seven research hypotheses. The research model explained 58.5% of the variance in AOC and 64.3% of the variance in OCB. These findings confirm that AOC serves as a psychological mechanism that translates organizational support and work motivation into organizational citizenship behavior. Therefore, the Ministry of Foreign Affairs is advised to simultaneously strengthen promotion fairness, employee welfare, and employees’ emotional attachment to the organization

Determinants of Profitability in State-Owned and Privately-Owned Banks in Indonesia: The Role of Credit Risk, Liquidity Risk, Operational Efficiency, and Green Banking

Euro Ellytra, Umi Widyastuti, Gatot Nazir Ahmad — Fri, 31 Jul 2026 00:00:00 +0000

This research examines the effects of credit risk, liquidity risk, operational efficiency, and green banking on the profitability of state-owned (Badan Usaha Milik Negara or BUMN) and privately owned national (Badan Usaha Milik Swasta or BUMS) commercial banks listed on the Indonesia Stock Exchange during the 2020–2024 period. Credit risk is measured using the Non-Performing Loan (NPL) ratio, liquidity risk is measured using the Loan-to-Deposit Ratio (LDR), operational efficiency is measured using the Operating Expenses to Operating Income (BOPO) ratio, and green banking is measured based on the level of sustainable banking implementation, while profitability is proxied by the Net Interest Margin (NIM). This quantitative descriptive-verificative study uses secondary data obtained from annual reports and audited financial statements. The sample consists of 14 banks selected through purposive sampling during the 2020–2024 period, resulting in 70 panel observations analyzed using panel data regression with EViews 9. The Random Effects Model (REM) was selected as the most appropriate model based on the Chow, Hausman, and Lagrange Multiplier tests and fulfilled the requirements of classical assumption testing. The results show that NPL has a negative and significant effect on NIM, whereas LDR has a positive and significant effect. Conversely, BOPO and green banking have no significant effect on NIM. Simultaneously, the four independent variables do not have a significant effect on profitability, with an Adjusted R² value of only 6.84 percent. State-owned banks also outperformed privately owned banks across all six indicators examined. These findings indicate that effective credit risk and liquidity management remain key determinants of banking profitability, while the benefits of green banking are more likely to emerge over the long term. The findings provide valuable insights for bank management, regulators, and future researchers.

Risk Management in Direct Procurement of Construction Services at The Klungkung Regency Government

Sat, 11 Jul 2026 00:00:00 +0000

Procurement of direct construction work according to Presidential Regulation Number 46 of 2025 is an election method to obtain construction service providers with a maximum contract value of IDR 400,000,000.00 (four hundred million rupiah). Meanwhile, direct procurement of construction consultancy services is an election method to obtain construction consultancy service providers with a maximum value of IDR 100,000,000.00 (one hundred million rupiah). The Klungkung Regency Government is one of the active local governments implementing direct procurement of construction services. Due to the large number of direct procurement packages being implemented, procurement actors often encounter various problems throughout the direct construction service procurement process. These challenges may lead to the emergence of risks affecting the procurement actors involved in the implementation of such projects. This study aims to identify, map, and determine risk acceptance levels, identify dominant risks, formulate mitigation strategies for dominant risks, and determine the impact of dominant risks on project cost and time. This study employed a qualitative descriptive method. Data collection methods included literature reviews, interviews, and brainstorming sessions. The study involved 30 respondents, with the results identifying 45 risks, of which 26 were classified as dominant risks. Six risks were categorized as unacceptable risks, one of which was the absence of advance payment provisions in the contract, resulting in the need for initial capital to support project operations. The proposed mitigation strategy for this risk was to establish a proportional payment scheme in the contract, such as initial installment payments or payments based on work progress. Twenty risks were categorized as undesirable risks, including technical disruptions such as network failures, internet outages, and server downtime. The mitigation strategies included preparing alternative networks, establishing backup implementation schedules, and ensuring coordination with system managers to minimize technical disruptions.

The Influence of Supervisors’ Communication Style, Empathy, and Support on Employee Loyalty, Mediated by Emotional Intelligence Management: A PLS-SEM Analysis

Alvhiny Alvhiny, Ilona Vicenovie Oisina Situmeang — Fri, 03 Jul 2026 00:00:00 +0000

Employee loyalty is a crucial factor in supporting organizational sustainability and effectiveness. However, various studies have shown that loyalty is influenced not only by structural factors but also by the quality of relationships between supervisors and subordinates. This study aimed to analyze the influence of supervisors’ communication style, empathy, and support on employee loyalty through emotional intelligence management as a mediating variable. The study was grounded in Social Exchange Theory and Organizational Support Theory, which explain that the quality of social interactions in the workplace can shape employees’ positive attitudes and behaviors toward the organization. This study used a quantitative approach with a survey method involving 205 employees. The sampling technique was purposive sampling, while the data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results showed that supervisors’ communication style had a positive and significant effect on employees’ emotional intelligence management (? = 0.195; p < 0.05). Conversely, supervisors’ empathy and support did not significantly influence emotional intelligence management. In addition, emotional intelligence management did not significantly influence employee loyalty and was unable to mediate the relationship between supervisors’ communication style, empathy, or support and employee loyalty. These findings indicate that supervisors’ communication plays an important role in shaping employees’ emotional management abilities, but employee loyalty is a more complex construct influenced by other factors outside the research model. This study contributes to the development of organizational communication studies by demonstrating that the effectiveness of supervisors’ communication is more relevant to developing employees’ psychological aspects than to directly forming loyalty. These findings also provide opportunities for further research to explore other factors that contribute to increasing employee loyalty.

Development of a Model for Implementing the Afitrah Seller App in the Digital Transformation of MSMe Operations

Ilham Fitrah Anugrah Boer, Anton Mulyono Azis, Irayanti Andriant — Thu, 30 Jul 2026 00:00:00 +0000

Micro, Small, and Medium Enterprises (MSMEs) are increasingly required to adopt digital technologies to improve operational efficiency and business sustainability. However, many MSMEs face challenges in sustaining digital transformation after technology adoption due to limited organizational readiness, human resource capabilities, and knowledge management practices. This study aimed to develop an implementation model for the Afitrah Seller application to support MSME digital transformation and enhance operational efficiency. The research employed a Research and Development (R&D) approach using a sequential explanatory mixed-method design. The quantitative phase involved 150 MSME respondents who actively used the Afitrah Seller application, with data analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) through SmartPLS software. The qualitative phase was conducted through semi-structured interviews with academics, IT experts, and MSME practitioners to identify implementation barriers and develop the proposed model. The results showed that technology readiness played a significant role in supporting application implementation, while organizational readiness, human resource capability, and knowledge management required further improvement to ensure sustainable digital adoption. The developed implementation model integrated governance enhancement, employee onboarding, knowledge retention mechanisms, and system optimization strategies. Expert validation confirmed that the proposed model was feasible for implementation within MSME operational environments. This study concluded that successful MSME digital transformation required not only technological infrastructure but also socio-technical alignment involving people, processes, and knowledge management. The findings contributed to the digital transformation literature and provided practical guidance for MSMEs and technology developers in achieving sustainable digital adoption.

Profitability Effect Performance and Eco-Efficiency on Company Value using ESG as A Moderation Variable (Study on Energy Sector Companies on The Indonesia Stock Exchange)

Prastiwi Puspa Ningrum, Yosefa Sayekti, Ririn Irmadariyani — Thu, 23 Jul 2026 00:00:00 +0000

The increasing demand for sustainable business practices has encouraged companies to consider not only financial performance but also environmental responsibility and governance quality in creating long-term corporate value. The energy sector, as one of the industries with significant environmental impacts, faces challenges in maintaining profitability while implementing sustainability strategies. This study aimed to examine the effects of profitability and eco-efficiency on company value and to analyze the role of Environmental, Social, and Governance (ESG) as a moderating variable in these relationships. This research employed a quantitative approach using a causal associative design. Data were obtained from annual reports and sustainability reports of energy sector companies listed on the Indonesia Stock Exchange (IDX) during the 2019–2024 period. Using purposive sampling, 215 firm-year observations were selected and analyzed through panel data regression using the Fixed Effects Model (FEM) and Moderated Regression Analysis (MRA). The results showed that profitability had a positive and significant effect on company value, whereas eco-efficiency did not significantly influence company value. Furthermore, ESG strengthened the relationship between profitability and company value, indicating that sustainability disclosures enhanced market recognition of financial performance. However, ESG did not moderate the relationship between eco-efficiency and company value. This study concluded that profitability remained a key determinant of corporate value, while sustainability practices required stronger market recognition to generate valuation benefits. The findings provide implications for companies, investors, and policymakers in developing sustainable strategies that integrate financial performance with ESG principles.

Improving Digital Literacy Among Islamic Religious Education Teachers Through Online Training in Talaud Islands Regency

Sahabuddin, Ahdar, Muzakkir, Mardia, Fidrayani — Wed, 22 Jul 2026 00:00:00 +0000

This study analyzed: (1) the implementation of online training for Islamic Religious Education (IRE) teachers; (2) teachers' digital literacy following the training and its application in classroom instruction; and (3) the supporting and constraining factors affecting the implementation of online training and teachers' digital literacy in Talaud Islands Regency. A descriptive qualitative approach was employed, with thirteen informants selected through purposive sampling, including six IRE teachers, the Head of the Ministry of Religious Affairs Office, an IRE supervisor, one principal, and four students. Data were collected through semi-structured interviews, observations, and document analysis and were analyzed using the Miles and Huberman interactive model. The trustworthiness of the findings was enhanced through source and method triangulation and member checking. The findings revealed that online training was delivered through webinars, workshops, technical guidance programs, distance education, and independent digital learning. The training covered instructional planning, curriculum implementation, interactive learning media, digital assessment tools such as Quizizz and Google Forms, and digital literacy competencies. Zoom Meetings was the most frequently used platform, although teacher participation remained uneven. Teachers' digital literacy improved across information access, digital platform utilization, digital media development, digital assessment, digital ethics, and technology integration in IRE instruction. However, teachers' levels of digital literacy varied and were influenced not only by online training but also by self-directed learning, teacher professional education programs, teacher working groups, professional learning communities, and peer support. Supporting factors included teachers' motivation, institutional support from schools, the Ministry of Religious Affairs, and supervisors, as well as the availability of technological facilities. The primary constraints included unstable internet connectivity, limited access to digital devices, inadequate digital competencies, and inconsistent institutional support across different areas.

Philosophy, Faith, and Water: Balinese Local Wisdom in Addressing Water Scarcity in Lombok

Susilo Edi Purwanto — Fri, 31 Jul 2026 00:00:00 +0000

This study examines the role of Balinese local wisdom in Lombok in preserving water resources by emphasizing spiritual, cultural, and practical approaches that address water scarcity while promoting sustainable resource management. This research aims to analyze why and how Hindu belief-based local wisdom practices contribute to the preservation of springs amid increasingly complex environmental challenges. A qualitative approach was adopted, applying Talcott Parsons’ structural functional theory and Koentjaraningrat’s theory of religion as analytical frameworks. Data were collected through non-participant observation, semi-structured interviews with community members and religious leaders, and documentation conducted across Mataram City, West Lombok, and North Lombok. The findings indicate that Balinese Hindus perceive water as sacred and essential for sustaining life and prosperity. Belief systems embedded in rituals at Ulun Carik and Suranadi Temples cultivate ecological awareness and collective responsibility for protecting springs. Practical reliance on water resources also encourages careful utilization while maintaining sustainability for agricultural irrigation and food production. The study concludes that Balinese local wisdom in Lombok provides an effective model that integrates spiritual values with environmental stewardship. These findings offer valuable insights for policymakers, practitioners, and local communities seeking to integrate indigenous knowledge with modern technologies in addressing water scarcity and strengthening climate resilience in multicultural regions. The study further emphasizes that culturally embedded environmental ethics can complement formal conservation policies, encourage long-term community participation, reinforce sustainable water governance, preserve ecological balance, enhance adaptive capacity, support inclusive resource management, and inspire collaborative strategies for protecting springs against future environmental pressures and climate uncertainties.

Determination of Organizational Citizenship Behavior in Outsourcing Employees at PT Kosami Sejahtera Utama

Aulia Dwi Kumala, Puji Wahono, Usep Suhud — Thu, 30 Jul 2026 00:00:00 +0000

This study examines the determinants of Organizational Citizenship Behavior (OCB) among outsourcing employees at PT Kosami Sejahtera Utama, an outsourcing company supporting terminal operations at Soekarno-Hatta International Airport. Outsourced workers in Indonesia frequently face job insecurity and low job satisfaction, which negatively affects their willingness to engage in voluntary behaviors beyond formal duties behaviors essential for organizational effectiveness. Preliminary observations at PT Kosami Sejahtera Utama revealed indications of low OCB across multiple dimensions, including reluctance to help coworkers voluntarily and various disciplinary violations. This research employed a quantitative approach with an explanatory design, utilizing a population of 332 employees and a sample of 270 respondents selected through purposive sampling. Data were collected using a structured questionnaire measured on a six-point Likert scale and analyzed using Structural Equation Modeling (SEM) with AMOS version 29. The findings reveal that: (1) job satisfaction has a significant positive effect on OCB (CR=6.848, p<0.05); (2) job satisfaction significantly influences organizational commitment (CR=10.217, p<0.05); (3) work motivation significantly affects organizational commitment (CR=9.389, p<0.05); (4) work motivation significantly influences OCB (CR=6.690, p<0.05); and (5) organizational commitment significantly affects OCB (CR=3.657, p<0.05). These results confirm that enhancing job satisfaction, work motivation, and organizational commitment serves as an effective strategy for fostering employee OCB in outsourcing companies. The research contributes to the application of Social Exchange Theory in non-permanent employment contexts and offers practical implications for improving the sustainable quality of airport operational services through targeted human resource management policies.

The Effect of Empowering Leadership, Perceived Organizational Support, And Job Demands on Work Engagement Through Work Fatigue As A Mediating Variable

Abdel Muammar Rafi Muzakki, Dewi Susita, Widya Parimita — Fri, 31 Jul 2026 00:00:00 +0000

Employee work engagement is a crucial factor in maintaining productivity and organizational sustainability, particularly in project-based construction environments characterized by high workload intensity, time pressure, and operational complexity. This research aims to examine the effects of empowering leadership, perceived organizational support, and job demands on work engagement through work fatigue as a mediating variable among employees of PT Hutama Karya (Persero) Infrastructure Division I involved in strategic projects in the Jabodetabek area. This research employed a quantitative survey method involving 184 employees selected through purposive sampling. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4 to examine the direct and indirect relationships among variables. The results indicate that empowering leadership and perceived organizational support have positive and significant effects on work engagement, whereas job demands have a negative and significant effect on work engagement. Furthermore, empowering leadership and perceived organizational support have negative effects on work fatigue, while job demands positively increase work fatigue. Work fatigue was also found to have a negative and significant effect on work engagement. In addition, mediation analysis confirms that work fatigue significantly mediates the relationships between empowering leadership, perceived organizational support, and job demands and work engagement. These findings highlight the importance of strengthening organizational resources through empowering leadership and organizational support while managing excessive job demands to reduce fatigue and enhance employee engagement. This study contributes to the development of Job Demands–Resources Theory by explaining the psychological mechanism of work fatigue in linking job resources and job demands with employee engagement in construction project environments.

Risk Management in The Conduct of Tenders and Selection of Construction Services in Klungkung Regency

I Made Kusnaedi, Anak Agung Gde Agung Yana, Anak Agung Diah Parami Dewi — Sat, 04 Jul 2026 00:00:00 +0000

The high complexity and uncertainty in the pre-contract stage of construction service procurement through tenders and selection processes create various risks that may cause work delays, cost overruns, decreased quality of construction outcomes, and even state losses. This study aims to identify risk events, analyze risk agents, and formulate preventive mitigation strategies based on the priority of risk agents to support the implementation of risk management and improve government procurement governance. This study used a mixed-methods approach with an exploratory design through literature reviews, in-depth interviews, brainstorming, and surveys of construction service procurement stakeholders in the Klungkung Regency Government. The data were analyzed using the House of Risk (HOR) model, which includes HOR Phase 1 to determine the priority of risk agents and HOR Phase 2 to formulate the most effective mitigation actions. The study identified 30 risk events and 38 risk agents in the pre-contract stage of construction service procurement. The HOR Phase 1 analysis identified 17 priority risk agents, with the primary cause being the limited competence and capacity of the Commitment-Making Officer (Pejabat Pembuat Komitmen; PPK) in preparing procurement preparation documents. HOR Phase 2 identified 37 preventive actions prioritized based on the effectiveness-to-difficulty ratio. The top-priority action was requiring Commitment-Making Officers to participate in procurement competency training and certification. Improving human resource competence, strengthening document review and supervision, developing standards and standard operating procedures (SOPs), and optimizing internal controls were proven effective in minimizing risks and supporting effective, transparent, and accountable construction service procurement.

Improving Inventory Management Efficiency Through the Reduction of Stock Discrepancies Using a Lean-6S Framework Based on the DMAIC Method

Andika Mumtaza, Isti Surjandari — Wed, 22 Jul 2026 00:00:00 +0000

Effective inventory management is a critical factor in ensuring operational continuity and efficiency in manufacturing companies. However, many organizations still experience inventory inaccuracies caused by stock discrepancies, improper material placement, inadequate storage standards, and ineffective control systems. This study aims to improve inventory management efficiency by implementing a digitized 6S framework integrated with the DMAIC (Define, Measure, Analyze, Improve, Control) method to reduce stock discrepancies in a printer manufacturing company in Indonesia. The research employed a quantitative approach supported by qualitative descriptive analysis using a case study design. Data were collected through direct observation, interviews, documentation analysis, 6S audits, stock discrepancy measurements, material search time assessments, and safety condition evaluations. The results showed that the implementation of digitized 6S successfully reduced average stock discrepancies from 35.53% to 29.70% and increased inventory accuracy from 64.5% to 70.3%. Furthermore, material search time decreased from 150 minutes to 60 minutes, misplacement cases declined from 56 to 23 cases, and unsafe condition findings decreased from 19 to 6 findings. These findings indicate that the integration of digital control systems, workplace standardization, and lean improvement practices can enhance inventory accuracy, operational efficiency, and warehouse safety. In conclusion, digitized 6S based on DMAIC provides an effective and sustainable approach for reducing stock discrepancies and improving inventory management performance in manufacturing environments.

The Effect of Improvisational Behavior on Sales Performance, Mediated by Product Knowledge, Adaptive Selling Behavior, and Challenge Orientation

Thu, 23 Jul 2026 00:00:00 +0000

The increasing competition in the premium decorative paint industry requires salespeople to possess adaptive capabilities beyond technical knowledge to achieve sustainable sales performance. In dynamic market environments, improvisational behavior becomes an important capability that enables salespeople to respond creatively to unexpected customer demands and complex selling situations. This study aims to examine the effect of improvisational behavior on sales performance by investigating the mediating roles of product knowledge, adaptive selling behavior, and challenge orientation among salespeople of PT Cat X in the Sumatera Region. A quantitative explanatory research design was employed using a cross-sectional survey approach. The study involved 57 salespeople selected through a census sampling technique. Data were collected using a five-point Likert scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The results indicate that improvisational behavior significantly influences product knowledge, adaptive selling behavior, and challenge orientation. However, product knowledge and adaptive selling behavior do not have significant direct effects on sales performance. Conversely, challenge orientation significantly affects sales performance and serves as a significant mediator in the relationship between improvisational behavior and sales performance. The structural model explains 67.5% of the variance in sales performance. These findings highlight that motivational transformation through challenge orientation is a key mechanism linking improvisational capability to salesperson effectiveness. Therefore, organizations should prioritize challenge-oriented development programs to enhance sales performance in competitive markets.

Analysis of Perceived Severity, Perceived Vulnerability, Attitude, Subjective Norms, and Perceived Behavioral Control on the Intention to Continue Using a Smartwatch, with Age as a Moderating Variable

Grace Intan Karlina Lidia Simanjuntak, Mas Wahyu Wibowo — Wed, 22 Jul 2026 00:00:00 +0000

Smartwatches are wearable devices that are increasingly used to support health monitoring, physical activity, productivity, and healthy lifestyles. However, the sustained use of smartwatches remains a challenge because not all users continue using these devices over the long term. This study aims to examine the effects of perceived severity, perceived vulnerability, attitude, subjective norms, and perceived behavioral control on users' continuance intention to use smartwatches, with age serving as a moderating variable. The study integrates Protection Motivation Theory (PMT) and the Theory of Planned Behavior (TPB) and adopts a quantitative survey design. Data were collected from 303 smartwatch users in the Greater Jakarta area belonging to Generation Z and Generation Y and were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that attitude, subjective norms, and perceived behavioral control have positive and significant effects on users' continuance intention to use smartwatches, whereas perceived severity and perceived vulnerability do not have significant effects. Furthermore, age significantly moderates the relationships between perceived vulnerability and continuance intention, and between perceived behavioral control and continuance intention, but does not moderate the relationships involving perceived severity, attitude, or subjective norms. These findings suggest that the sustained use of smartwatches is driven more by users' positive attitudes, social influences, and perceived behavioral control than by their perceptions of health threats.

Islamic Social Accountability of Bank Nano Syariah: A Shariah Enterprise Theory Perspective

Faozi Fimansyah, Ahmad Roziq, Ririn Irmadariyani — Wed, 22 Jul 2026 00:00:00 +0000

This study aimed to analyze the implementation of Islamic social accountability at Bank Nano Syariah from the perspective of Shariah Enterprise Theory using the Islamic Social Reporting (ISR) framework. A qualitative case study approach was employed. The study was based on the 2024–2025 annual reports and financial statements of Bank Nano Syariah. Data were collected and analyzed from the company's published reports during the study period. Qualitative content analysis was conducted using 43 Islamic Social Reporting (ISR) disclosure indicators across six dimensions: financing and investment, products and services, employees, community, environment, and corporate governance. Each disclosure indicator was evaluated using a dichotomous scoring method, in which disclosed items received a score of 1 and undisclosed items received a score of 0. The overall ISR disclosure level was then calculated as a percentage and interpreted according to the established disclosure categories. The results indicated that Bank Nano Syariah disclosed 24 of the 43 ISR indicators, resulting in an ISR disclosure level of 55.81%, which was classified as moderate. The highest level of disclosure was observed in the corporate governance and Shariah compliance dimensions, including the management of zakat and benevolent (qard al-hasan) funds as forms of accountability to Allah and society. In contrast, the environmental dimension demonstrated the lowest level of disclosure, with most indicators related to green banking, Environmental, Social, and Governance (ESG), energy efficiency, and sustainability remaining undisclosed.

Business Model and Competitive Strategy Development for a Private Hospital Under National Health Insurance Expansion

Christian Prijana, Mohammad Riza Sutjipto — Tue, 28 Jul 2026 00:00:00 +0000

The rapid expansion of Indonesia's National Health Insurance (JKN) program has transformed the healthcare sector, creating strategic challenges for secondary-level private hospitals in semi-rural areas. Following cooperation with BPJS Kesehatan in July 2025, RS Mitra Plumbon Patrol experienced a substantial increase in patient volume, with bed occupancy rates rising from 63.83% to 99.63% within four months. This growth exposed a misalignment between the hospital's existing business model and its evolving internal and external environment, requiring business model innovation to maintain competitive advantage and financial sustainability. This study aimed to analyze the existing business model, identify internal and external competitiveness factors, and formulate a recommended business model to strengthen organizational performance. A qualitative single embedded case study was conducted using an interpretivist approach. Data were collected through in-depth interviews with ten purposively selected informants and validated through source triangulation. Data analysis integrated the Business Model Canvas, PESTEL analysis, Porter's Five Forces, and SWOT matrix. The findings revealed that approximately 80–90% of patients were covered by BPJS. Key strengths included a trauma center, five-star accreditation, and organizational support, whereas weaknesses included BPJS revenue dependence, high employee turnover, and limited referral access. Four strategic priorities were identified: premium medical check-up services, business-to-business marketing expansion, strengthened BPJS claim documentation, and staff retention with patient loyalty programs. The proposed business model targets a 60% BPJS and 40% non-BPJS patient composition through diversified revenue streams, providing a replicable framework for improving competitiveness, financial resilience, operational efficiency, and sustainable healthcare service quality in resource-constrained private hospitals undergoing insurance-driven transformation.

Employee Retention Enhancement Strategy to Reduce Turnover Rate at CV XYZ

Tsurayya Az-Zahra, Ratri Wahyuningtyas — Fri, 31 Jul 2026 00:00:00 +0000

The high employee turnover rate at the CV XYZ camping ground indicates a human resource management problem that affects organizational stability, service quality, and operational effectiveness. This research aims to identify the factors contributing to employee turnover and formulate relevant employee retention strategies. The research employs a qualitative approach using a case study method through in-depth interviews, observations, documentation, and literature reviews. The results reveal six main factors contributing to employee turnover: resistance to organizational change; leadership, communication, and supervision; integrity, discipline, and governance; work environment and organizational climate; psychological and cultural safety; and compensation and compensation fairness. The SWOT analysis indicates that the organization is positioned in the Grow and Build quadrant. This research develops nine employee retention strategies categorized into three levels of implementation: Corrective Strategies, Retention Strengthening Strategies, and Competitive Advantage Strategies. The study concludes that effective employee retention strategies should be implemented systematically through improvements in turnover-related factors, strengthening of the human resource management system, and optimization of competitive advantages. The findings are expected to provide practical guidance for CV XYZ in reducing sustainable employee turnover and serve as a reference for future research.